Returns

At Modern Bags when you buy your products online over the internet you have 30 days to return your product(s) to us if you wish. Please see all the relevant information below:

 

How long do I have to return my purchase?

As long as your purchase(s) has not been used and is in original condition with all tags then you have 30 days to return your product to us. It is your responsibility to get the product back to us which means you have to pay for postage if you cannot make it into our store / warehouse to drop it off.

 

How long will my refund take to be processed?

We will process your refund within 1 business day of receiving the return at our warehouse. Please remember, your financial institution can take a little longer to clear funds into your account. Please note – you will be refunded the same way you paid. i.e. Credit Card means it will be returned to your Credit Card.

 

Will I have to pay to return my purchase?

You will need to cover postage and handling to get your purchase(s) back to us. 356 Chapel Street, South Yarra, 3141, Melbourne, VIC.

 

Return shipping charges?

The return shipping charges are your responsibility. If the product is faulty in any way then we will pay to have your product returned and exchanged.

 

What if my purchase is faulty?

We aim to provide our customers with products of the highest standard and quality. If you have received an item with a defect, please contact our Customer Service team, so they can guide you through the returns process and help resolve the problem as quickly as possible. Please note that we’ll need a photo or two showing the defect/fault, which will speed up the returns process for you.

 

What if I change my mind about the colour or size of the case?

You are most welcome to return the case to us in its original box at your cost and you can choose an alternative colour or style case. Please note that the product must be unused with original packaging and swing-tags. You are not entitled to a refund however we are happy to swap it for something else or issue a store credit.

 

Warranty

How many years warranty does my luggage have?    

All of our products have varying warranties of between 1-10 years. These are shown in the description of each product on our website.

 

What does my warranty cover?

The warranty that comes with your new purchase gives you peace of mind that in the event of a problem you will be covered.

At Modern Bags your warranty covers manufacturing and workmanship defects. We will repair or replace your case for you depending on damage.

Please note: Airline / Carrier Damage is not covered under warranty. Should your luggage be taken off the Airline Carousel, and have any damage (missing wheels, torn material, broken handle or any other damage that was not done PRIOR to the case being put onto the airline/carrier) this WILL NOT be covered under the manufacturers warranty. This is AIRLINE/CARRIER DAMAGE and needs to be taken to the Airline Customer Service desk before you leave the terminal and customs area. It is up to the Airline or Carrier to remedy the damage.

It pays to check the case as you remove it from the Carousel so any damage is reported to the airline before you leave the terminal. Once you have left the terminal you will not be able to claim against the case with the airline.

 

What if an airline damages my luggage?

Should your luggage be taken off the Airline Carousel, and have any damage (missing wheels, torn material, broken handle or any other damage that was not done PRIOR to the case being put onto the airline/carrier) this WILL NOT be covered under the manufacturers warranty. This is AIRLINE/CARRIER DAMAGE and needs to be taken to the Airline Customer Service desk before you leave the terminal and customs area. It is up to the Airline or Carrier to remedy the damage.

It pays to check the case as you remove it from the Carousel so any damage is reported to the airline before you leave the terminal. Once you have left the terminal you will not be able to claim against the case with the airline.

 

Do I need to complete a product registration for my warranty to be valid?

If you choose to enter your details into our database we may find it easier to find your case should you need to use your warranty however your proof of purchase would be sufficient.

 

Technical

Where can I get help if I need it?

Please email us at info@modernbags.com.au or call one of our friendly team on our Australia-wide free call number #1300 764 011

 

Im having problems ordering through your website, what can I do?

Please email us at info@modernbags.com.au or call one of our friendly team on our Australia-wide free call number #1300 764 011

 

I need personal assistance with my order, who can I contact?

Please email us at info@modernbags.com.au or call one of our friendly team on our Australia-wide free call number #1300 764 011 and we will be sure to help with anything at all.

 

Contact Us

Modern Bags

#1300 764 011

info@modernbags.com.au

356 Chapel Street,

South Yarra, VIC, 3141

Australia

 

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