At Modern Bags you have 100 days to return your product(s) to us if you wish.
As long as your purchase(s) has not been used and is in original condition with all tags then you have 100 days to return your product to us. It is your responsibility to get the product back to us which means you have to pay for postage if you cannot make it into our store / warehouse to drop it off.
We aim to provide our customers with products of the highest standard and quality. If you have received an item with a defect, please contact our Customer Service team, so they can guide you through the returns process and help resolve the problem as quickly as possible. Please note that we’ll need a photo or two showing the defect/fault, which will speed up the returns process for you.
The Australian Luggage Company was formed in 1996 and is proudly an Australian owned and operated family business. Known for its high quality products, the Australian Luggage Company is a brand you can trust.
Offering various imported hard and soft sided trolley cases, wheel bags, cooler bags, wallets, backpacks, business bags, casual bags and accessories, the Australian Luggage Company has you covered whatever you’re looking for.
The Australian Luggage Company is a respected brand, delivering only the highest quality of products to the market place in Australia. That is why this product is covered by a an exceptional 7 Year Warranty.
Products are guaranteed against defective workmanship and material, and require a sales docket as proof of purchase date. This guarantee does not cover normal wear and tear, damage caused by carriers or consequent damage.
If your luggage is looking a little worse for wear, here are some tips for cleaning your suitcase so it looks as good as new!
As this particular case is made from extremely durable material, this case is long lasting and colour resistant, so if you follow our steps there will not be any risk of damage to your case.
STEP 1: Empty the case in its entirety, including all pockets and luggage tags.
STEP 2:Dust the exterior of the case with either a broom or brush to loosen all dust and then vacuum the dust particles.
STEP 3:Use a damp cloth with warm water and mild soap and test a small area of your case by rubbing it gently in an area that isn’t noticeable. If you are happy with the results, clean the remainder of the interior and exterior of your case and change cloths if need be.
STEP 4:Take a fresh cloth and remove as much soap residue from your case as possible.
STEP 5:Let your case completely air dry for a few days or until completely dry.
STEP 6:Once your case is completely dry and there is still a noticeable odor, you can use an odor-remover spray of your choice.
STEP 7:If possible, store your case in a dry area of your home that isn’t prone to a significant amount of dust so your case can remain fresh for your next trip.
– When cleaning your soft side case, try and avoid abrasive cleaning products.
– Try and avoid cleaning products containing stronger chemicals such as bleach or acetone.
– Store your case with a bar of soap or car air-freshener to keep your case smelling fresh and clean.