At Modern Bags you have 100 days to return your product(s) to us if you wish.
As long as your purchase(s) has not been used and is in original condition with all tags then you have 100 days to return your product to us. It is your responsibility to get the product back to us which means you have to pay for postage if you cannot make it into our store / warehouse to drop it off.
We aim to provide our customers with products of the highest standard and quality. If you have received an item with a defect, please contact our Customer Service team, so they can guide you through the returns process and help resolve the problem as quickly as possible. Please note that we’ll need a photo or two showing the defect/fault, which will speed up the returns process for you.
Modern Bags have a long standing relationship with Samsonite Australia and have been selling their products for many years. Rest assured you are purchasing Genuine articles from Samsonite in Australia.
Its no coincidence that Samsonite is the leading brand in luggage worldwide. Samsonite is the pioneer in quality, durability, reliability and warranty support. For over 100 years, travellers have trusted in Samsonite’s design, creativity and technology. Samsonite continues to lead the luggage industry with ultra-light Softside suitcases such as the 72 Hour collection and strong Hardside suitcases such as the Tru-Frame. Samsonite have created a unique technology, at the forefront of luggage design, using an exclusive material called Curv Technology. You’ll find this in ranges like Samsonite Lite Shock, Firelite, Cosmolite FL and Lite Cube. If you want to look sharp then go no further than Samsonite. It truly is the best and Modern Bags couldn’t agree more!
We are an Authorised Samsonite Australia Dealer and the Warranty is a Global Warranty.
Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. Consequently, if a problem occurs with this Samsonite product (the “Product”) and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. The warranty provided for herein applies only to and extends for the lifetime of the first purchaser or gift recipient of the Product.
This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example). While non-warranty maintenance or repairs on your Product can be performed by any company, Samsonite requires that you use only an approved Samsonite service center (“Service Center”) for warranty repairs. Improper or incorrectly performed maintenance or repairs void this warranty.
If your luggage is looking a little worse for wear, here are some tips for cleaning your suitcase so it looks as good as new!
STEP 1: Empty the case in its entirety, including all pockets and luggage tags.
STEP 2: Dust the exterior of the case with either a broom or brush to loosen all dust and then vacuum the dust particles.
STEP 3: Use a damp cloth with warm water and mild soap and test a small area of your case by rubbing it gently in an area that isn’t noticeable. If you are happy with the results, clean the remainder of the interior and exterior of your case and change cloths if need be.
STEP 4: Take a fresh cloth and remove as much soap residue from your case as possible.
STEP 5: Let your case completely air dry for a few days or until completely dry.
STEP 6: Once your case is completely dry and there is still a noticeable odor, you can use an odor-remover spray of your choice.
STEP 7: If possible, store your case in a dry area of your home that isn’t prone to a significant amount of dust so your case can remain fresh for your next trip.
– When cleaning your soft side case, try and avoid abrasive cleaning products.
– Try and avoid cleaning products containing stronger chemicals such as bleach or acetone.
– Store your case with a bar of soap or car air-freshener to keep your case smelling fresh and clean.