At Modern Bags you have 30 days to return your product(s) to us if you wish.
As long as your purchase(s) has not been used and is in original condition with all tags then you have 30 days to return your product to us. It is your responsibility to get the product back to us which means you have to pay for postage if you cannot make it into our store to drop it off.
We aim to provide our customers with products of the highest standard and quality. If you have received an item with a defect, please contact our Customer Service team, so they can guide you through the returns process and help resolve the problem as quickly as possible. Please note that we’ll need a photo or two showing the defect/fault, which will speed up the returns process for you.
Modern Bags have a long standing relationship with JanSport. Rest assured you are purchasing Genuine articles from JanSport in Australia.
JanSport is a long standing, well-known brand, that began making backpacks in 1967. More than 40 years later, this iconic brand is now internationally renowned for making products of the highest quality, unbeatable in both style and practicality. Further, JanSport holds itself to the highest standard by dedicating itself to safe, ethical, and lawful manufacturing and adhere to the Fair Labor Association code of conduct.
Innovative and quality assured, you know you can trust a JanSport backpack. Durable, functional and versatile; JanSport has the backpack for you. JanSport is with you for life- just see take a look at their warranty.
JanSport is well known for their commitment to quality products and backs all it’s packs with a lifetime warranty. Nothing says reliable and durable like a lifetime guarantee. If your pack ever breaks down, simply return it to their warranty centre- where it will be fixed or replaced.
Please keep your receipt as proof of purchase as this will authenticate this product warranty.
If your backpack is looking a little worn, here are some tips for cleaning your backpack so it looks as good as new!
STEP 1: Empty the backpack in its entirety, including all pockets and luggage tags.
STEP 2: Dust the exterior of the backpack with a brush to loosen all dust and then vacuum the dust particles.
STEP 3: Use a damp cloth with warm water and mild soap and test a small area of your bag by rubbing it gently in an area that isn’t noticeable. If you are happy with the results, clean the remainder of the interior and exterior of your bag and change cloths if need be.
STEP 4: Take a fresh cloth and remove as much soap residue from your backpack as possible.
STEP 5: Let your backpack completely air dry for a few days or until completely dry.
STEP 6: Once your backpack is completely dry and there is still a noticeable odor, you can use an odor-remover spray of your choice.
– When cleaning your backpack, try and avoid abrasive cleaning products.
– Try and avoid cleaning products containing stronger chemicals such as bleach or acetone.
– When storing your backpack, you can use a bar of soap or car air-freshener to keep your backpack smelling fresh and clean until its next use.
Please see our Reviews tab on the left of your screen to see what some of our many valued customers have to say about Us, our products and delivery.
You will also see a sample of some of our reviews along the bottom of your screen. You can be confident when shopping with us that your product is Genuine and comes directly from the Australian Suppliers. Your products will arrive on time & in good condition and we are easily contactable should the need arise.
We pride ourselves on Customer Service and go above and beyond to make shopping with us as easy and efficient as possible.