Modern Bags takes Shipping very seriously. We use only the best courier companies to deliver our products so you can rest assured once you place your order knowing it will turn up on time and in good condition.
You can track the whole process of delivery and contact us or our Courier Companies for updates.
How long will delivery take?
Dependent on your location, delivery should take no longer than 1-8 Business days.
What if I need my order urgently?
Please contact us on # 1300 425 115 or email@example.com and we will endeavour to do whatever we can to help. We can use same day & overnight courier companies if need be but these cost more. Please let us know how we can be of assistance.
Where do you ship from?
Our warehouse and offices are located in Melbourne, Victoria.
What are charges for each city in Australia?
Modern Bags offer free shipping within Australia for all orders over $200. For all orders under $200 there is a $5 or $10 delivery fee no matter where you live in Australia.
Unfortunately we do not sell to customers outside of Australia & we do not ship to them either. If you are in New Zealand please check out www.modernbags.co.nz.
How do I track my shipping?
You can contact us via phone or email for your tracking number or we can track your order for you.
Change Shipping Address?
Once your order has been processed then unfortunately you cannot change your shipping address. It will be your responsibility to collect your item or pay re-delivery charges. Please make sure to take the time when entering your delivery details on the order screen.
Do I need to be at home to accept my order?
No, most of our deliveries will require a signature unless you state that our couriers can leave your parcel hidden at your front door or at another safe location on your property. You may choose to get your parcel delivered to work, which might be easier/safer.
Can I pick up my case?
Sure, you can collect your case from South Yarra, Melbourne.